Alerts & Exception Triage Queue
Real-time exception resolution for stuck leads, expiring eSign links, rejected mandates, and EMI bounces.
| Severity | NBFC Loan ID | LSP Partner | Customer Name | Category | Issue & Root Cause | Stage Ageing | Exposure | Actions |
|---|---|---|---|---|---|---|---|---|
HIGH | NBFC-2026-89102 | Cashbridge | Priyanka Patel | ESIGN EXPIRING 24H | eSign link expires in less than 9 hours. Link was sent on 27-Oct. | 1d | ₹75,000 | |
CRITICAL | NBFC-2026-89103 | CreditJar | Vikramaditya Rao | MANDATE REJECTED | Bank rejected eNACH mandate: Account name mismatch vs PAN records. | 3d | ₹2,20,000 | |
MEDIUM | NBFC-2026-89101 | Credfin | Rahul Sharma | STUCK STAGE TAT BREACH | Lead stuck in Reference Verification for 4 days (>3 day TAT limit). | 4d | ₹1,50,000 | |
HIGH | NBFC-2026-89106 | CreditJar | Kavita Reddy | EMI BOUNCE TODAY | NACH presentation bounced: Insufficient funds. DPD increased to 23 days. | 23d | ₹12,117 |